[Resolved] Tci Xps — non delivery of product

NP Arora

from Bengaluru, Karnataka

Website:

www.tciexpress.in

We are trying to get through the bangalore tci express kr puram branch for my delivery
Day 1 (14 oct), we have received
Day 2 (16 oct) branch manager said they have missed the receipt kindly share address again
Day 3 (17 oct) delivery person said "we do not deliver, we are standing at one point, you have to collect 30 kg parcel from 2 kms away, you are a female we may oblige you on certain conditions for door step delivery" later on phone not reachable & branch manager not responding
Day 3 (18 oct) we may try to deliver today, our driver is new, whatsapp location shared on 17 oct still they say address not correct, kindly update

1. May i know what kind of service you are providing where delivery is done on certain conditions with gender specification??
2. When i am supposed to get my delivery? When it has reached the delivery center on saturday & its wednesday already
I tried reaching customer care minimum 20 times but in vain
Horrible experience

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Dec 4, 2017

Complaint marked as Resolved

TCI XPS customer support has been notified about the posted complaint.

Oct 18, 2017

Updated by NP Arora We are trying to get through the Bangalore TCI express KR Puram branch for my delivery
Day 1 (14 Oct), we have received the parcel late night will deliver next week
Day 2 (16 Oct) Branch Manager said they have missed the receipt kindly share address again
Day 3 (17 Oct) Delivery person said "we do not deliver, we are standing at one point, you have to collect 30 kg parcel from 2 kms away, you are a female we may oblige you on certain conditions for door step delivery" later on phone not reachable & branch manager not responding
Day 4 (18 Oct) we may try to deliver today, our driver is new, whatsapp location shared on 17 Oct still they say address not correct, kindly update

1. May i Know what kind of service you are providing where delivery is done on certain conditions with gender specification??
2. When i am supposed to get my delivery? when it has reached the delivery center on Saturday & its Wednesday already
i tried reaching customer care minimum 20 times but in vain
Horrible experience

Verified Support

Oct 20, 2017

TCI XPS Customer Care's response Dear Sir

Please provide your docket number for further assistance.

Regards
TCIExpress Team