[Resolved] Tci Xps — over charge of my product

 
2 Reviews
 Vaibhav Sharma Jnd on May 18, 2018
Dear sir, iam from jnd music world & a regular customer of tci, & frequently my stock arrive from kolkata.. & always there is rs. 800-900 builty charges.. But this time bcoz of some confusion they have opted mistake of overweight or something.. & my builty charge goes 1700+...
I request u to pls check the details before providing it to me..
Iam not in a condition to give over builty charge.. Bcoz my costing will increase..

over charge of my product
Complaint marked as Resolved Jun 20, 2018

Complaint Status


[May 18, 2018] TCI XPS customer support has been notified about the posted complaint.
Verified Support
TCI XPS Customer Care's response, May 19, 2018
Res Sir,

Greetings From Tci Express Ltd.

We apologize for the inconvenience this may have caused to you.

We request you, Please provide us some time to investigate the issue. So that we can help you out.

Regards,
Team, TCI EXPRESS LTD,
Verified Support
TCI XPS Customer Care's response, May 19, 2018
Res Sir,

Greetings From Tci Express Ltd.

We apologize for the inconvenience this may have caused to you.

Please find payment Breakup of the total Freight Amount.As per volumetric charges.

Payment Break-Up
Freight 960 8 PER KG
FUEL 153 15.00%
DWB 100
FOV 30
FOD 200
TOTAL 1443
GST 260 18.00%
ALL TOTAL 1703/-

Regards
Team, TCI EXPRESS LTD.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Docket number[protected] has reached nearest hub on 16th May, but delivery has not attempted even once till 19th May. When calling customer care, service was worst, no action taken. Worst service. I am not sure why you are not delivering the package. Not thinking of customer's priority.

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    Tci Xps - over charge of my product