TCS — tcs alumni reset password not working

Address:

Mumbai City, Maharashtra

Emp id : 1102302.
Date of joining : 01 oct 2015
Date of leaving : 6th oct 2017.

Want to withdraw my pf, but not able to login to tcs alumini for submitting pf form.

Reset passwrd not working. Havent got any mail for password on my registered personal mail id. Tried several times, but havent got it.

Even the secret question is something which i havent set it.