TechProcess Payment Services Limi — refund details

Address:	Andheri west, Mumbai City, Maharashtra
Website:	MSRTC APPLICATION

I had booked a bus ticket on msrtc application in shivneri bus from mumbai to pune on jan 6 2020. The amount charged for the ticket is rs.525.
My booking was confirmed. My bus stop was gundavali-mumbai to hinjewadi-pune.
I waited at the bus stop for around 1hour but the bus didn't come.
Neither there was any notification nor any message for the bus delay.
Also the shivneri bus depot was responding to the call.
I tried to cancel it it was not getting cancelled, therefore i want my refund of money
Kindly refund my money back to the same bank.

Regards,
Aishwarya