Telangana Govt — flipkart,bharat lifestyle furniture

Address:	Hyderabad, Andhra Pradesh, 500019
Website:	Flipkart

Flipkart delivered sofa which is tored and cockroaches came out, when i complained to them they are prolonging the days by saying technician will visit but till date no technician came to my place its been already 15 days but no update, for my every call they r extending days. Kindly help me to resolve this issue and take action againist them. The below r the details:
https://www.flipkart.com/order_details?order_id=OD[protected]&src=od&link=order_number