Telangana Southern Power Distribution Company [TSSPDCL]

[Resolved] Telangana Southern Power Distribution Company [TSSPDCL] — wrong & high electricity bill for may 2019; family out of station

Krishna Ethiraj

from Chennai, Tamil Nadu

Address:

Plot no 10-247/B. Meenakshi Estates, 500055

Dear Sir/Madam,

I wish to raise concerns on our electricity bill dated 11/6/2019 calculated wrongly for USC:[protected]; S No.[protected] by the technician for May 2019. Address 10-247/B, Meenakshi Estates, Jeedimetla Village, Kompally.

My wife and daughter were in Pune for the whole month due to kids holidays and I was abroad for 2 weeks on official work. House was locked and it was shocking to see the bill of Rs. 5408.00 for the period 08/05/19 to 11/06/19.

My wife asked the technician and he mentioned that the meter is not working and he has to take the average and give electricity bill for last one month. We can provide the flight tickets as proof being out of station. To our surprise until last month meter was working well.

My wife returned from Pune on 1st June & I returned on 7th June. Just for one week we have been charged around Rs. 5408.00 as electricity bill.

Request you to help us and resolve this issue as for almost whole of month we were out of statio and such high current bill has been given. Even on bill it shows meter reading start & end as 49486

Anticipating to hear from you as 25th June is the last day for paying the current bill. Request you to resolve this issue ASAP

Thanks

Regards,
Krishna

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Jul 16, 2019

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2019

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear consumer,

As per our records it is clear that bill was issued with meter struck up status. The meter will be replace by the department only at free cost For more details pl contact concerned AE/Op/Kompally [protected] in this regards

Regards,
Customer Service,
TSSPDCL

Jun 26, 2019

Updated by Krishna Ethiraj Dear Sir & Madam,

As instructed by you, I & my wife personally went first to the Jeedimetla Power Station office, Behind Gandhi statue in Subhash Nagar, Jeedimatla village. They directed me to the AE/OP/Kompally near Cine planet.

Personally went and explained our electricity bill concerns in detail to the officer by they refused to consider. They straight away refused to consider that we were out on summer vacation for one month. AE office advised that we have to pay the complete bill of Rs. 5408 as it is average of previous months. If noone is at home and meter got stuck it not their problem.

In last 11 years we have never defaulted even on a single electricity bill & payed regularly for the usage.

We explained that copy our flight tickets out of Hyderabad and coming in will be produced with dates proving noone was there at home. Request to consider basic fare for the month which we will pay, but AE, Kompally refused to consider. Kindly suggest a way to resolve this please.

Thanks,

Regards,
Krishna
[protected]

Jun 26, 2019

Updated by Krishna Ethiraj Sir,

AE Kompally office also told that if we don''t pay immediately, they will disconnect our home electricity connection. Request you to help us resolve ASAP to have continuity of power.

Thanks

Regards,
Krishna