Telangana State Road Transport Corporation [TSRTC] — booked my ticket online and payment was deducted from my account and i didnt get ticket

I booked my ticket through tsrtc online web site and i selected the seat and was directed to the payment page to proceed and then i entered my card deatils and the amount got deducted from my account and i got a confirmation mail from tsrtconline by confirming my payment with
Merchant reference number : [protected]
Ebs payment id :[protected]
Payment mode : visa debit card_tp
Amount : 605.00
Customer name : tsrtc guest
Customer email : [protected]@gmail.com
Status : success
And then i didn't get my ticket deatils and my bus number and seat number.
So now i would like to get refund of my money
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    Telangana State Road Transport Corporation [TSRTC] Phone
    +91 84 9990 0900
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