Telangana State Road Transport Corporation [TSRTC] — bus timings issue

I've reserved a seat from jbs to jagitial on 12/12/2018 at 06:30am., its 07:00am now, the bus did not came yet and morover i did not got driver details atleast., as there is no private travels we people are choosing this services., or else no one gonna look at this rtc. And now when i asked for many times, these people are saying the service has been cancelled