Telangana State Road Transport Corporation [TSRTC] — cancelled ticket refund amount is not received

Driver talking continuously over phone for about 15 min
This is Bus no 288D from Chilkur Balaji temple to Mehdipatnam

Pl take appropriate action as about 30people traveling in very peak hours of traffic

Recently Ts Government provided the Vagra buss.

But bus timing in not good it's almost delay 1 to 2 hours.

And my home town is Karimnagar, i'm working in Hyderabad when i am going to the home i have apply the Vagra bus it's taken almost 2 hours late,
and next time i have booked the ticket and ready to journey i have received the mail from TSRTC your ticket is canceled that moment i had small accident and the bus point also changed only i'm reach knr some area but last time i'm going to direct my home then now my amount loss and time is vest.

I am waiting for buson at 6 am to 7 am in guvvalagudem(between nelakondapaaly and mudhigonda) to go to KHAMMAM.at that time 2 ordinary and one express busses passed in that route and did not stopped even I raised the hand this has happened several times.
Pls take an actionon this issue that bus should be stopped where ever public raised a hand.