Telangana State Road Transport Corporation [TSRTC] — delay in starting bus

Address:

Hyderabad, Andhra Pradesh, 500003

I’m not sure whether my complaint will be at least read by someone...
This is to bring to notice about the negligent behaviour of tsrtc staff..
Everytime i make a reservation in tsrtc the bus is delayed by 40 mins to 1.5 hour..
Despite collecting so much of service tax, gst, toll fee, reservation fee, it’s not fair to trouble people.
Frustrated with tsrtc i’m writing this complaint. This time i booked rajadhani bus from hyderabad to karimnagar which is supposed to start at 10.50.. It didn’t start till now (Now the time is 11.30) and i’m not sure when will it start also. A delay of 5 or 10 mins is acceptable.. For 1 hour is too much!
Actual ticket fare is 221 rupees.. They are charging 300 rs including gst, service tax, reservation fee, toll fee, etc etc