Telangana State Road Transport Corporation [TSRTC] — route bus is not available

Hello sir/madam. As i used to work in karkhana, and stays at venkatgiri, daily night i used to wait for the direct bus 10h/25s, my office closing time is 7:30 eventhough i used to wait for 8pm for direct bus. But all the time the conductor and driver used to say it will be up to maithrivanam. And i compromises my self to maithrivanam and again takes an another bus to venkatgiri. But today[protected], it is very rediculous. Driver and conductor both are saying that the bus will go upto patney only. Conductor is very eager to take money for the ticket up to patney. You can see the cctv footage also. The bus was taking u-turn from patney to bus depot. But the board remains same. They won't even change the number board and talks very rudely with the passenger...
Bus number is ap 11z 6154
Route number is 10h/25s
Hakimpet bus depot
Date[protected]
Time 20:18 pm at patney
Kindly do the needful...
As iam a girl, i will look after about my safety becoz i have to travel from karkhana to venkatgiri in the late hours...