Telangana State Road Transport Corporation [TSRTC] — tsrtc driver breaching policies

Address:	Hyderabad, Andhra Pradesh, 500068
Website:	www.tsrtconline.in

I reserved bus ticket through tsrtc online booking from vanastalipuram to ongole on[protected]. Bus service number is 1642 and service route is from medchal to ongole. Bus arrival time at vanstalipuram stop is 9.55 pm we have waited for 2 1/2 hours in bus stop to get in to bus. Meanwhile as per rtc rules bus driver contact details should be sent to passenger mobile, but we didn't received bus driver's contact we some how got his number and tracking bus status. It is 12.30 am and while we are waiting in the bus stop we saw our bus is passing through the respective bus stand without stopping. While called bus driver he is saying i waited in the bus stop for few minutes you are not there and i left without picking you people. I asked him where exactly the bus is, he rudely answered i don't know about this route as i am new person for duty. I asked him for surrounding land mark and he said some land mark, it is nearly 6 kms away from the actual given bus stop and i chased him with my vehicle and boarded bus, while i was boarding i examined there are many number of people travelling in drivers cabin without reserving seats and also my seat is occupied by some other person, while i questioned him he without any respect and rudely answered i don't know where your bus stop is and i am new to this profession.

What will happen if i don't have my vehicle at that time, my mother is senior citizen and is having some health issues, after waiting in bus stop for more than 2 and 1/2 hours what is the use if bus left. And that driver is happily accepted many people without reservations and letting them to settle in my reserved seat and also in driver seat, i observed that there are nearly 10 members in driver cabin which is against to road transport authority rules.

This is unprofessional and un-ethical to behave and treat customers.
I will complaint to each and every authority of rtc regarding the behaviour of this driver.

Attching driver details
Bus service no. 1642 (Mdcl-ogl)
Driver name - md ghouse
Phone no. [protected]
Journey date[protected]