[Resolved]  Telebuy — Failure to provide service of product under warranty.

Address:

Thane, Maharashtra

Invoice number : VG1314/90158 Product order date : 27/09/2013 Product delivered date: 30/09/2013 Warranty Policies: Service request should be registered by dialing customer care number [protected] Onsite service is applicable only for gym equipment Service should visit nearest showroom /service centre for getting serviced for non gym equipment.. Company is not responsible if tbuy could not rectify the product after completion of warranty. Service after completion of warranty is chargeable with service charge of rs 250/-. cost of spare will be extra. product replacement is not applicable under warranty policies. Damage due to fire, Electricity, fluctuation, misuse or improper handling will not covered under warranty. Product name: Paint Zoom Purpose of product :Painting. Product delivered in Thane.Maharahstra. Product Used for first time : Octomber 30th 2013, Cochin, Kerala Defect was observed after painting was done for less than 2 hours in sprayer. After informing the same with tbuy, i was promised to reverted back by tbuy. Telebuy did not revert back till complain was lodged again for malfunctioning of compressor. After fake promises that my product will given service within two working days has not be provided till 25 december.(No one has visited and seen the product till date by representative.) I logged complain on consumer complain .After that i received call from tbuy giving me fake promises but no service. Failure to provide service was reasoned out to be Unavailable of Spare part, Language issue. I received complaint number[protected] on 20/11/2013 which was shown resolved on 30/11/2013 . On 9/12/2013 i registered complain with consumer complain received[protected] which has not been solved till date. After exchange of mails and giving them deadline for providing the service and failure for same will lead leave me with no option than to complain with consumer court. I have exchanged mail which shows call made to tbuy number and duration, inconvenienced faced during the conversation and result. Can you guide me how can i do to seek justice. I don't trust telebuy to provide me genuine service.which they failed to provide me from last 85 days. Consumer Architect Vijaya vishvakarma Interior & Architects [protected] E mail : [protected]@gmail.com