Telebuy.in / RP Telebuy Skyshop — Telebuy is a no.1 fraud company

Address:Chennai, Tamil Nadu
Website:telebuy.in

TeleBuy is a No.1 fraud company. Customer care service is utter waste.

If you are uneducate, they will cheat you very nicely and you will lose thousands of money. Be careful with Telebuy product.

I am Karthik from Tirupur, village area. I saw a ad in TV for Sewing machine and i called to Customer care to enquire more about the product. After they said the information about the product, they asked me to place order on the same day to avail offer price. I said, give me 1 day time to discuss with my parents and from that day i got lot of calls from Manimala (customer care girl) to place order and tortured me a lot. Finally because of her torture, i placed a order and received product on the very next day. I was shocked with quicker delivery. They might think customer can escape to reject the order, so delivered very soon.

Order # [protected]

Order Date :[protected]

It was worked on 1st day with small hiccups and from 2nd day, it started giving trouble and it stops working. I called to customer care and girl (Akila) responded very badly that she doesn't even know how to deal with customers. I informed about the condition of Sewing Machine and she coolly replied that if you want to service the machine, go and give it to nearest service center (i.e In Erode).

Do you think, i spent thousands of rupees to buy this useless bad quality machine and walk to your service place frequently ?

In the beginning Manimala informed me that in case of service necessity, give a call to customer care. They will come and give service at doorstep. But, after so many enquiries with Service center team, i came to know that there is no such doorstep service available.

Why she wants to give such FALSE STATEMENT to sell the product to achieve her monthly target. Is this the way her Managers trained her to give FALSE STATEMENT ?

I called to customer care for service from day 2 and still not even get a valid response from their side.

Ashamed on your worst service.

People, my humble request that not to buy any product from Telebuy. Then you have to suffer a lot by losing money, patience and everything.
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Telebuy.in / RP Telebuy Skyshop customer support has been notified about the posted complaint.
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Please don't reply that dial[protected] or email to [protected]@telebuyindia.com/[protected]@telebuyindia.com. As i had already tried these ways but no response from these ways. The contact number[protected] / [protected]) which you have given for escalation is just for name sake. There is no use of calling these numbers. Mobile # ([protected]) s switched off & Landline #[protected] no one is picking the call.

I do not know what is the purpose of giving these numbers as reply comment for all the complaints raised here. I want the Telebuy team to contact the respective customers and make the issue resolved, instead of asking us to sending email/call to customer care. This is of no use at any cost.
Hi Dilip,

I already did those steps. It is of no use. No response at all. Better provide a valid quicker solution, since I am suffering this worst service issue from last week.

Give me a valid reason for prolonging without giving any solution or else return back my money. The product I purchased is of no use to me now.
Telebuy.in / RP Telebuy Skyshop Customer Care's response, May 2, 2016
Verified Support
Dear Customer!!!

Greetings from Telebuy!!!

We really regret for the inconvenience caused . We are unable to reach you to the mentioned contact number (9843999783), I have communicated and given my contact number to Ms.Hema (9047696689). Please feel free to contact me in the below mentioned contact number.

Thanks in advance.

Karthik Rajasekaran
Customer care.
Direct no - 044- 33616388 | Mob -9962509108
Mr. Karthik,

Can you please let me know what steps you have taken to solve my issue ? What do you expect from me to call and ask you ? You committed that you are initiating the service process and will reach us ASAP. But, I think you never took any further step regarding my issue.

Even the SLA for the raised complaints also breached two days back. But still I didn't see any progress for my complaint. It-seems, you people were sitting idle inside AC floor and reply to my mails by asking apologies only. What is the use of asking apologies to me without serving better.

I have sent a mail to the given mail id's which was given by Dilip (Manager) but as usual no response to service my product. Is this the way you people are convincing the customers ?

I purchased this product on last month of 20th and I have raised many complaints against your bull product and none of them taking any action against the complaint. Even more the grace days you allotted for replacement of product also passed over. Then what is the use of keeping the product with me.

Note down the complaints which I raised :

[protected]
[protected]
[protected]
[protected]

By words only you are saying that you will take immediate action but in real it is 0 (zero).

I was surprised, without taking any action on registered complaint who gave the rights to your service team to close the complaint. Does you people are following this kind of system to all customers ? If it so, seems you people never give any such service to any product.

Are you thinking like Once customer purchased any product from your company, your job gets over ? Then what the hell is the purpose of service team and what's your nature of job ?

I thought your product only utter waste & poor quality but you proved that your service process also waste.

Your sales team persons (Manimala, Priya, Akila, Abi) were convinced us a lot and gave FALSE statement that door step service is available at any time. We can avail the service by give one missed call to the respective customer care number from registered mobile. By believing their words only we purchased your product.

Now I realised that it is a big mistake I ever done in my life.

You taught me a good lesson from your worst product and poor/bad services. From here after, I will never recommend anyone to buy product from TeleBuy and I will say it is a "No.1 fraud company" to get cheated easily. And also I will not stop by here itself, I will take this issue and your company's worst services to social media and make it to reach to the extreme level. Mark my Words.

Telebuy — Melt N Slim - Waist Shaper

Its good slim fit, just by wearing this we can reduce fat over waist. I m using it.
Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care or to [protected]@telebuyindia.com .Incase of any escalation please contact me directly in


Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected]

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    Telebuy.in / RP Telebuy Skyshop Phone
    +91 44 4244 7015
    +91 44 4391 7099 [Corp Office]
    Telebuy.in / RP Telebuy Skyshop Address
    Tower A, 2nd Floor, Prince Info Park, Ambattur, Chennai, Tamil Nadu, India - 600058
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