[Resolved] Telebuy.in / RP Telebuy Skyshop — double swiping of my credit card and not refunding the excess amount

dewasravi

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

On 8th july 2017 i purchased one tablemate from telebuy... Order number : [protected] the person swiped my card and said it has rejected... Then he swiped once again and it was successful... I did not receive the messages at once and later i received two messages for using my card for rs.1995. I immediately lodged a compliant. Till date i have not received my refund.
Worst service and useless people who attend the calls..

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Nov 29, 2017

Complaint marked as Resolved

Telebuy.in / RP Telebuy Skyshop customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2017

Telebuy.in / RP Telebuy Skyshop Customer Care's response Dear Customer,

Greetings from Telebuy!!

We really regret for the inconvenience caused. We have already processed the Refund from our end. It's been pending from bank end. However we will coordinate with concern bank and we will update the status for the Refund within 48 to 96 working hours. Request you to cooperate with us till such a time.

Please do reach my direct contact number in case of any escalations further.

Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected].

Verified Support

Oct 21, 2017

Telebuy.in / RP Telebuy Skyshop Customer Care's response Dear Customer,

Greetings from Telebuy!!

As per our earlier discussion, The Refund has been processed already & It will get credited to your account within 3 to 4 working days. Request you to cooperate with us till such a time. please feel free to call me directly in case if you need any clarifications on this.

Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected].

Verified Support

Oct 28, 2017

Telebuy.in / RP Telebuy Skyshop Customer Care's response Dear Customer,

Greetings from Telebuy!!

As per our commitment, The amount has been credited back to your account on 23rd Oct'17. Please check and let us know the confirmation on the same. Please find below Refund reference no for your perusal.

Reference no: 75503727297015993063785.

Please feel free to call my direct number in case of any escalations further.

Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected].

Dec 17, 2017

Updated by dewasravi I am yet to get a reply...

Dec 17, 2017

Updated by dewasravi Sir, you have credited on 23.10.2017 which is more than THREE MONTHS. Who will bear the interest. You have informed that error is in my bank side but it is not so. Mistake is in your side. Kindly remit me also the interest for the late period.