[Resolved] Telebuy.in / RP Telebuy Skyshop — "NO NO DOSA TAWA-DELUXE" 'Not as Described' condition gets delivered by delivering 26 cms Ceramic Pan of Low quality Standard

Rayanna Naidu

from Vadodara, Gujarat

Address:	Tiruvallur, Tamil Nadu, 600058
Website:	www.tbuy.in

Hi I am Rayanna Naidu,

My invoice number is KA1617/8668. My order no is [protected]. I registered complaint (The registration number is[protected] for Item "NO NO DOSA TAWA-DELUXE" 'Not as Described' condition gets delivered by delivering 26 cms Ceramic Pan of Low quality Standard. . Mr Karthik and Mr.Ankit replied that it will be replaced within 48 hrs and untill today it hasn't been replaced. Still now nobody is responding properly really I am so unhappy with your customer service. Before purchasing it everybody was acting like they are well take carer of customers. Please never buy any products from this fraud company. We are from lower middle class family. Dont disappoint us. Anyhow my friends have asked about this around 5 of them. I simply said dont buy the hell damn product from this TELEBUY company. If you will not replace my product surely i will abuse your company name over all the social medias and will never ever assist anyone to buy your product anymore. I had a patience. But it's gone because of you guys.I am preparing a notice to file complaint in consumer forum to get legal remedy .

In view the above, I request you to kindly attend the complaint and do the needful as soon as possible.

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Jan 17, 2017

Complaint marked as Resolved

Dear Customer, Greetings from Telebuy !! Dear Customer, Greetings from Telebuy !! Dear Customer, Greetings from Telebuy !! Dear Customer, Greetings from Telebuy !! We really regret for the inconvenience caused . please accept our sincere apology for the kind of service that you have experienced . we assure that this is not the common occurrence and we have taken necessary actions for remedying the issues . as discussed over the phone, we have made arrangements for the replacement with 2 no's of ceramic pan with lid by making an excess payment 1000 / - from your end upon your confirmation . also we have initiated the process of issuing a freebie wrist watch along with the replacement items for the inconveniences caused . we expect your cooperation to proceed further . in case of any escaltions further please feel free to dial me directly to 9962509108 / 044-33616388 / 044-42434001 / 044-42434007 We really regret for the inconvenience caused . please accept our sincere apology for the kind of service that you have experienced . we assure that this is not the common occurrence and we have taken necessary actions for remedying the issues . as discussed over the phone, we have made arrangements for the replacement with 2 no's of ceramic pan with lid by making an excess payment 1000 / - from your end upon your confirmation . also we have initiated the process of issuing a freebie wrist watch along with the replacement items for the inconveniences caused . we expect your cooperation to proceed further . in case of any escaltions further please feel free to dial me directly to 9962509108 / 044-33616388 / 044-42434001 / 044-42434007 In view of the above my complaint had been successfully resolved. We really regret for the inconvenience caused . please accept our sincere apology for the kind of service that you have experienced . we assure that this is not the common occurrence and we have taken necessary actions for remedying the issues . as discussed over the phone, we have made arrangements for the replacement with 2 no's of ceramic pan with lid by making an excess payment 1000 / - from your end upon your confirmation . also we have initiated the process of issuing a freebie wrist watch along with the replacement items for the inconveniences caused . we expect your cooperation to proceed further . in case of any escaltions further please feel free to dial me directly to 9962509108 / 044-33616388 / 044-42434001 / 044-42434007.

Telebuy.in / RP Telebuy Skyshop customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2017

Telebuy.in / RP Telebuy Skyshop Customer Care's response Dear customer,

Greetings from Telebuy!!!

We have gone through your complaint . We regret for the inconvenience caused. As we communicated to you,
We will do the replacement in your door step within 48 hours of time. We request you to co-operate till such a time.

For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions.In case of any escalation please contact me directly in below signed number.

Karthik Rajasekaran
Customer care - Telebuy
Direct number[protected]| Mob- [protected].

Jan 17, 2017

Updated by Rayanna Naidu Dear Customer,

Greetings from Telebuy !!

We really regret for the inconvenience caused . please accept our sincere apology for the kind of service that you have experienced . we assure that this is not the common occurrence and we have taken necessary actions for remedying the issues . as discussed over the phone, we have made arrangements for the replacement with 2 no's of ceramic pan with lid by making an excess payment 1000 / - from your end upon your confirmation . also we have initiated the process of issuing a freebie wrist watch along with the replacement items for the inconveniences caused . we expect your cooperation to proceed further . in case of any escaltions further please feel free to dial me directly to [protected] /[protected] /[protected] /[protected] Dear Customer,

Greetings from Telebuy !!

We really regret for the inconvenience caused . please accept our sincere apology for the kind of service that you have experienced . we assure that this is not the common occurrence and we have taken necessary actions for remedying the issues . as discussed over the phone, we have made arrangements for the replacement with 2 no's of ceramic pan with lid by making an excess payment 1000 / - from your end upon your confirmation . also we have initiated the process of issuing a freebie wrist watch along with the replacement items for the inconveniences caused . we expect your cooperation to proceed further . in case of any escaltions further please feel free to dial me directly to [protected] /[protected] /[protected] /[protected]

Jan 17, 2017

Updated by Rayanna Naidu My complaint had been successfully resolved.