[Resolved]  Tencent Games — purchased in-game currency not credited

Website:

www.pubgmobile.com

I purchased 600+60 UC from Player's Unknown Battle Ground Mobile ( PUBG Mobile ) on 2/12/18 for ₹724 ( Actual ₹799 - ₹75 [ Google Play discount for purchases above ₹299 ] ).
The payment was made through my bank's net-banking method and the screen led me to the game after the payment was done. After waiting for 15mins and several re-start of the game, the UC was not credited in-game. I got a transaction message saying the amount was debited from my account to the PUBG in-game vendor of India : TIMES OF MONEY MUMBAI and no other email or message or anything else was recieved. I tried contacting the in-game support of the game and they only ask more details but don't provide any help even after sending my transaction screenshots from the bank's official application. I feel like I've been looted and they don't care as the company is garnering more popularity.