Thane Municipal Transport [TMT] — Breaking of queue for seat

Address:	Thane, Maharashtra, 400607 - Kolsheth /
Website:	thanecity.gov.in/marathi/contact_us.php

Today 29th aug'16 i traveled by tmt ac bus no. 131 (Bus registration number : mh43 h 5374) from borivali to thane. It left the 1st stop i. E. Borivali station at 845am. Everyone got into the bus in a queue as we always do. However when i went for the last available seat on the bus, the lady refused to give me the seat claiming she had reserved it for her husband who got into the bus later than i did i. E. He was behind me in the queue. They started arguing that they were husband wife and hence needed to be seated together, they had a bag etc.
How can someone reserve a seat like this? It is clearly a first come first serve case while travelling in a public transport. They were uneducated lot of this country and not civilized at all. Courtesy towards women was out of question.

The same was brought to the notice of the conductor on the bus mr. Tukaram jadhav. He simply smiled and said it was your look out. I had to travel a distance of 1hour minimum and it wasnt right for him to push the matter away like this. It was highly irresponsible of the conductor to mention something like this. They are responsible for a cordial travelling and not just there to collect tickets.

I would request authorities to take strict action against this errant conductor. How will they learn otherwise. I penalty to one will make others realise their duties. Also they should be trained and informed that they have the power to do the right thing. I hope some authorities will look into this.