Thane Municipal Transport [TMT] — refused to go through majivada bus route

Batch number - 88943
Conductor name - satish
Bus no. 89 (Narpoli to chendani koliwada)
Vehicle number - mh04 hy 1747.

Subject - refused to go through majivada route

‌i m working in bhiwani.. So i everyday stand at anjurphata stop to go majivada.. Tmt started new busses they will going by majivada route.
‌today 2/1/2018.. I standed to go majivada as per daily routine... 1 bus is came after 10 min.. Mh 04 fy 1764.. Then conductor said its goint through saket road..
‌then i left this bus & stand again on anjurphata stop.. After 35 min 2nd bus came.. Then again conductor said it will go through saket road...
‌as new buses are going by kapurbavdi majivada route from narpoli to chendani koliwada... But the conductor & driver are deciding to go everyday through saket road.. Which is going through balkum then saket kalva bridge then thane...
Why the conductors & drivers are deciding the routes...
So its difficult to us to travel by this bus.. 1st we take ticket of rs.15/- {anjurphata to balkum}
Then 2nd we go by auto to kapurbavdi rs.8/-
Total 23/- rs.

As per traveling 17/- rs. Anjurphata to majiwada...
Why should i pay extra to go through conductor route

Want resolution on this... Asap