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[Resolved]  The Chennai Silks — defect material

My bill no.262502 date 07.09.2017 i purchased clothes for my family for rs.15450/- my native was krishnagiri even though so many shops in krishnagiri i always purchase in chennai silks only. You can see my purchase in my card no.10kg8680 i have purchased in vellore chennai silks and also in salem chennai silks also. Where ever i go to nearest city i purchase in chennai silks and i also introduced my friends and relatives to your chennai silks of his goodwill. I was so much disappointed in this matter i purchased pant material after stitching the material i used one time after washing the clothes the colour was fad and wobbling in the material when i contacted the chennai silks on 08.12.2017 3rd floor section head mr. Balamurugan he refused to change the clothes after a long argument i contacted custom care mr. Yuvaraj he said that he needs so time and mr. Karthik chennai silks cheif was out of station and then i gave my 2 pants to mr. Balamurugan and got the chief mr. Karthik cell number and contacted 10.12.2017 untill no response from your side. Then he asked the bill i sent the bill to his what'sup number and contacted two times then he sent a message to change the material. On 11.12.2017 i went to hosur for changing the material and contacted mr. Karthik he said you can change the material only. I asked him i purchased the material and stitched i have paid 1400 for 2 pants please you arrange to stitch with your chennai silks tailore but he said i am unable to do this he has no powers for that i am very much depressed in this matter i spent my time & expense for change the clothes from krishnagiri to hosur 2 times i spent for stitching 1400 + 1000 traveling expense (Petrol for my car) total 2400 loss for me. You are having tailore in chennai silks and refused to stitch the cloth will effect your goodwill. I hope a good reply from you.
The customer care team asked to send a separate mail to their custom care i sent a mail on 12.12.2017 a reply was sent to me yuvaraj "ccare" department will contact me but till date no response from them
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Jan 22, 2018
Complaint marked as Resolved 
The Chennai Silks customer support has been notified about the posted complaint.
Verified Support
Dec 20, 2017
The Chennai Silks Customer Care's response
DEAR CUSTOMER,

WE HAVE ALREADY RECEIVED THE SAME MAIL, WE HAVE ESCALATE THIS MAIL TO MANAGEMENT AND AS PER OUR COMPANY POLICY WE CAN MAKE ONLY EXCHANGE SO WE WANT TO DISCUSS WITH OUR MANAGEMENT, SO WE WILL UPDATE YOU THE SAME.

YOU CAN CONTACT IF ANY QUERIES - [protected].

THANKS & REGARDS
TEAM - CUSTOMER SUPPORT
THE CHENNAI SILKS - TIRUPUR
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Comments

Group collections are very limited.

Even if the collections are good the servicing people are not working properly and hence the servicing is very poor.

The sales person in lining section has billed us a blouse material instead of churidhar material lining cloth.

we were very fedup with the chennai silks servicing.

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    +91 99 9481 1711 [Helpline]
    +91 42 1224 2888 [Helpline]
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    The Chennai Silks Address
    No.37, NH 46 Service Road, Vellore, Tamil Nadu, India - 632012
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