[Resolved]  The Chennai Silks — expired my money

Address:Madurai, Tamil Nadu, 625001
Website:[email protected]

Sir
My mobile number[protected]
Sir i am purchase your shop madurai branch in 2015/16 more than 40000 rupees purchase that amount points value 1600. But that amount valid time one year i don't know so please refund the points amount. I am long time your customer. Even today august 19 i am purchase to madurai branch 25000. So please accept my request points refund please thank you.
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Sep 24, 2017
Complaint marked as Resolved 
The Chennai Silks customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2017
The Chennai Silks Customer Care's response
DEAR CUSTOMER..!

GREETINGS FROM THE CHENNAI SILKS - LET THE CELEBRATIONS BEGIN!

WE REGRET FOR THIS INCONVENIENCE, AS PER OUR COMPANY NORMS YEARLY ONCE WE WILL CLOSE THE PURCHASE VALUE AND AUTOMATICALLY GENERATE THE GV TO THE CLUB CARD AND WILL SEND THE INFORMATION TO YOUR CONTACT NUMBERS WHICH YOU GIVEN TO OUR SHOP, YOU HAVE TO PURCHASE THIS GV IN PARTICULAR PERIOD AFTER REACHED THIS PERIOD WE WILL LOCK THE GV, SO NOW NOTHING PROBLEM KINDLY SEND US YOUR DETAILS LIKE CLUB CARD DETAILS THROUGH MAIL ([protected]@thechennaisilks.com) WE WILL LOOK INTO THIS WITH CONCERNED DEPARTMENT AND DO NEEDFUL.

THANKS & REGRADS
TEAM - CUSTOMER SUPPORT
THE CHENNAI SILKS - TIRUPUR.
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    +91 99 9481 1711 [Helpline]
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    The Chennai Silks Address
    No.37, NH 46 Service Road, Vellore, Tamil Nadu, India - 632012
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