[Resolved] The Chopras — Complaint on counsellor | |||
I was taking help for processing VISA from Amita Singh, counsellor at the chopras, Bengaluru. I am truly not satisfied with her work. I applied for VISA for my PhD late (my course start date was 28.09.2015) because of ATAS delay. I got my ATAS on 22.09.2015. I planned to apply VISA on 26.09.2015. I asked her if 26.09.2015 would be a working day as I need to travel for 6 hours from my native to chopras office. She told lie that the office is not working on that particular day. I called the office on Saturday to verify if the office is not working. Then I came to know it's working. Because of lie, I could apply for visa on Monday. I got my VISA late. I reached UK late. I started my studies late. Is this the way a counsellor behave? She is not fit to be a counsellor. This is one of the instances. I can say many instances that she behaved irresponsibly. Kindly terminate her so that students who apply in future will not suffer like me! Was this information helpful? | |||
Complaint marked as Resolved
TC Global / TCGlobal.com customer support has been notified about the posted complaint. Verified Support Oct 20, 2015 TC Global / TCGlobal.com Customer Care's response Dear Priyaa,
Further to our discussion with you over the mail Our Bangalore Branch Manager, Glenda will have a Skype session with you this weekend to provide a resolution.
We assure you that we will take all necessary actions to provide resolution to your complaint and will ensure that no student faces any such problem going further.
Should you wish to connect directly with our team, please e-mail us at [protected]@thechopras.com or call us @[protected]
Thanks and Regards
The Chopras Team
Verified Support Nov 02, 2015 TC Global / TCGlobal.com Customer Care's response Dear Priya,
Thank you for bringing your concerned issues forward. We apologize for the inconvenience caused.
The Chopras is now taking appropriate action in this matter and looking forward at serving you very soon. We always make sure that our procedures are met in compliance with our guidelines.
For any further concerns, you may contact us at [protected]@thechopras.com
Regards,
The Chopras Team
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