The Chopras — deficiency of services

Address:

Branch:- 1006, Chiranjiv Towers- 43 Nehru Place, New Delhi, New Delhi, Delhi, 110019

I, sayyed saniya got in touch with the chopra's in the month of september 2019 to look into admissions of llm in us. On the first meeting i was assigned ms. Joohi mittal as my counselor who briefed me about their services and also assigned me
An id as 3018344. On my second meeting i was asked to make a payment of 83529 to avail the services and i am attaching the invoice herein. Once i made the payments, they stopped paying attention to me altogether. I had already made clear to them that i want to apply to the ivy's which they provided to me on their portal and then i shortlisted those (They don't even know the difference between upenn and pennsylvania state university, just btw). I had to do my own research and when i mailed to them about my enquiry, they merely set up my lsac account which o had to tell them. I availed their service under the false pretence that they have all the requisite knowledge about the application process but they didn't even know about the lsac account or about procurement of my transcripts, because of which my filing took a back seat. I had to manage all by myself. Starting from my transcripts to my sops to my toefl. When i asked for their help on editing my sops, i was just provided with a single line reply that i am attaching herein. I also requested them for a mock toefl test which they denied. I am also attaching the screenshot of my message exchange with their relationship manager which clearly indicates their lack of professionalism. My counselor has stopped taking my calls altogether now but i somehow managed to put in my applications on my own, be it calling the universities at 2 in the morning or filling the forms, everything was done by me.
I am a lawyer myself and am thinking about filing a case against them for deficiency of services under the consumer protection act. However, it felt right to make others aware while i can.
It is also pertinent to mention here that a friend of mine who applied to uk through them faced a similar issue but good for her they don't charge anything from prospective uk students because they have tie ups there.
I would like a refund of my money. I paid to get a successful offer and not to set up my online account which even my younger brother can do for me. Plese beware. These people are just frauds.