The Chopras — FLIPKART is fraud website. I got mugged for 12599/-
PPriyansh1997 on Jul 9, 2020
FLIPKART IS FRAUD.
I ordered ADIDAS ULTRABOOST 19M white worth Rs. 12599/- from FLIPKART.
Order ID - OD[protected]
[SellerName - RetailNet Pvt. Ltd. (Mumbai)]
(((FLIPKART ASSURED SELLER)))
I recieved a cheap pair of white Adidas Shoes completely different and are not nearly even worth the amount that I paid for. My order was delivered on 31st Of May. Within 15minutes of receiving the order I raised a return. Today is 9th Of July. For more than a month(40days) that is 5weeks+ now I am constantly on call with Flipkart customer support for 2-3 hours, writing them on email and replying them on app as well.
First 3 times my return was rejected by Ekart Wishmaster(their logistics) saying that the product I am returning is not the same product I ordered and the photo of the product I ordered and the product I am returning don’t match. What kind of stupidity is that??! My whole reason for the return is only that the product I recieved is different. They said they have sent a mail to Flipkart and will pickup accordingly when they reply. Then I was calling Flipkart for next 11 days and I was given assurances that this time the Ekart Wishmaster won’t reject the pickup.
After 11 days on 16th June the Ekart Wishmaster rejected the pickup for the same reason and again did it on 17th June the very next day. Then again I was on call with Flipkart as usual for another week (7days) and I was provided by a solution with one of the many senior team members I have talked to. He said he has filled up a form and will refund my amount since I have been contacting Flipkart for so long. Later I was asked for bank details which I confirmed and then I got asked to share my ID proof. I shared 3 of my ID proofs. NOT 1 BUT 3 ID PROOFS. Earlier for past 23 days there was no problem with my ID as they have asked for them before also. Suddenly they started having problem in having my ID validated. They said that they couldn’t validate my ID as the name was not clear on IDs. I even confirmed with the customer support, they even said that the name is clear and correctly matching the name on the billing address but the team that validates the ID proof is different and we cannot contact them. After that I raised 3-4 more return requests with specifically saying that all my IDs are valid 1)Adhar Card 2)Driving License 3)Passport. And again 3-4 times all my IDS were said to be invalid and rejected. On 30th of JUNE my return policy period got over and I could only raise return through customer support and they are again delaying as usual.
PLEASE IT IS A HUMBLE REQUEST NOT TO BUY FROM FLIPKAR BUY FROM AMAZON INSTEAD!!
I have given 100+ hours to Flipkart the past month. I have talked to 100-150 of their customer support member actually (not giving a random number I have actually talked to so many members).
Please make this go viral I have suffered so much because of this and hope that no one gets cheated further from FLIPKART.
PLEASE DO NOT ORDER FROM FLIPKART.
There have been 25 reports regarding my case. There are now 10 return request raised and rejected on my order. I’ve literally talked to more than 150 customer support employees by now and no one is able to provide a resolution.
I’ve talked to around[protected] people by now who I know and told what all has happened with me and convinced them not to buy from Flipkart and aware everyone they know not to buy from there.
In the end all they do is sweetly reply that we are trying to resolve your issue don’t worry and all. And all they do is nothing!!!
Name :- Priyansh Gupta
City :- Kanpur
Email :- gupta.[protected]@gmail.com
[Jul 10, 2020] The Chopras customer support has been notified about the posted complaint.
Verified SupportThe Chopras Customer Care's response Jul 13, 2020
Dear Priyansh Gupta,
The Complaint which you did in favor of The Chopras about your shoe product kindly remove this complaint because we are not dealing with any kind of shoe product The Chopra's is an educational website kindly put your complaint in Flipkart website from where you order your shoes so that your problem will be sorted out.
Verified SupportThe Chopras Customer Care's response Jul 14, 2020
Kindly provide me your contact number. So that I will coordinate with you.
Verified SupportThe Chopras Customer Care's response Jul 15, 2020
I can't call you because I don't have your no. And it's not our product kindly provide me your number.
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