[Resolved] The Chopras — unprofessional behaviour

Diksha Khaneja

from Delhi, Delhi

Address:	New Delhi, Delhi, 110085
Website:	the-chopras-west-delhi.business.site

Chopra's are the worst consultants as well as they donot provide latest edition of books. I bought the PTE book from them and they hand over the old edition of it .You won't even believe what more worse they did they made the receipt on the back side of some student marksheet how someone could be that much stupid and unprofessional . This are highly unprofessional and they didn't even change the book . Actually I had a word with my counseller and I explained and texted her the name of the book and my driver went to Rajouri office to purchase the book . As he is not educated so I called my counseller and Told her which book i want and she told me that she gave the right book to my driver but when I got the book and I have send her the screenshot she said I am sorry. We donot have the latest edition and she hand over the book of 2005 edition in 2017. As I have clearly mentioned that I want latest edition . I would suggest everyone it is the worst institute. I did the complaint also to the manager but he is also not responding . The name of my counseller is MANISHA . So here are the snapshot of what they did !!!
I am not able to post the video.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Nov 7, 2018

Complaint marked as Resolved

TC Global / TCGlobal.com customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

TC Global / TCGlobal.com Customer Care's response Dear Diksha,

We are horrified to learn that you have had an experience of this nature with us, please accept our sincerest apologies if you experience with us has been in conflict with your future objectives, we can assure you that behavior is not representative of our people, leaders, culture or the family that owns the business. Unfortunately, human resource issues do crop up and we jump on those as soon as we come to know anything is amiss, and those too are corrected through robust learning and development programs within our business. We’re grateful for the feedback and would like the opportunity to touch base with you.

Please send us your registered phone number or email ID, and we will be sure to reach out to you to resolve this at the earliest. Alternatively, we would encourage you to touch base with us on [protected] as we have not managed to identify you in our records. We are committed to ensuring we address the gaps you have experienced at speed and re-create the opportunity to have a positive impact on your future.

Best,
Student Experience and Operations