The Emart — Faulty powerbank not yet picked up though it's been 10 days a complaine for return is registered

Address:	East Delhi, Delhi, 400074
Website:	www.the-emart.in/home

I have ordered a Powerbank on 13-9-16 from your website. Within 4 working days the product reached at my doorstep.but on received it is found that it is not working.
on the same date i register a complain for return and i got a acknowledged mail from your side. but still No one has come to pick the faulty power bank

order no- [protected]
product detail- philips power bank