The Hindu — abuse language used by local distributor of the hindu english newspaper

Sir, i am an ardent reader of the hindu english daily newspaper for more than 25 years. I am residing in srirangam, trichy620006. One mr venkatesh is arranging supply of the hindu newspaper to my residence daily. On 3.12.2017 (Sunday), the delivery boy supplied only the edition 2 of the sunday paper instead of 1 and 2. On 4.12.2017, he supplied the edition 1 of sunday"s paper (3.12.2017) alongwith monday"s paper (4.12.2017). But i have not taken this matter seriously as error is human.
Again on 25.1.2018 (Thursday), the delivery boy supplied the tuesday"s newspaper (23.1.2018) instead of thursday"s paper. I contacted the local distributor mr venkatesh at 8.30am on 25.1.2018 and informed the wrong delivery. He assured me that he will supply the 25.1.2018 paper within 1 hour. After 90 minutes, i again contacted him and he promised that he will arrange delivery before 1 pm. At 1.30pm, i again contacted him. Initially he has not responded my cell phone calls. Then i contacted him through my landline number. He got annoyed and informed me to purchase the newspaper from the local market. At this point i got irritated and told him that he should have given this reply at 8.30am itself. He insisted that he could not deliver the hindu english newspaper dated 25.1.2018. Then i reciprocated that i will make a complaint to the editor and see that your distribution agency is disturbed. He replied using the abuse language in tamil which i am reproducing as such. "unnala oru mayiraiyum pidunga mudiyathu." i got wild and advised him not to supply the paper from 26.1.2018 onwards. As such i have not read the hindu english daily newspaper since 26.1.2018 onwards.
I escalated this matter to the hindu office of trichy edition on 29.1.2018 and registered my grievance. Though the assitant manger mr ramachandran initially promised to address the issue, has failed miserably stating that he has no business to pacify mr venkatesh. Hence this complaint.
Resolution required:-the local distributor mr venkatesh should tender his apology for the filthy language he used against me, the hindu newspaper subscriber for more than 25 years. The mistake of the incident is puerly his. Thank you
Raghunathan s