The Hindu — didn't receive refund yet

I have paid rs999 for yearly subscription and my subscription no.: [protected], it is valid from 01.08.2019 to 31.07.2020. I have received paper only in august and september months. So, when i have called them that i am not receiving my paper which i had paid for. They simply used to console me and say that by tomorrow you will receive paper, which never happened. Daily they used to call me and waste my time. Due to the negligence in their side i have asked them to cancel my subscription on 16 nov 2019. After that also i have received calls from hindu representatives stating that i will receive refund within 2 days. I don't know how many 2 days will pass on just to recieve the amount which i have paid. You can check the message of hindu subscription details from below attached photo.