The Hindu — newspaper not delivered and subscription not cancelled despite request

Address: 560037

I am a resident of marathalli bangalore and i have subscribed to the hindu newspaper using their website by paying rupees 100 during the last week of september 2019. I was assigned hindu reference id w20191009esub7017 and promised that they will deliver the newspaper from 16th october 2019. But as promised i received no paper from them. I contacted their customer care on 18th 20th etc. Along with sending them mail on various occasions. Just a person called nagaraj called me and told me to check with my local newsagent. I told i dont know who is the local newsagent and there is no one in the apartment who would do that for me. I asked him to either check with them or issue refund. He had promised to issue a refund. After calling the call center also, i was notified that my refund is processing and i would receive the money in 10 to 15 days. But on 8th november i was again charged 99 rupees towards my subscription as there was auto debit enabled and my subscription was not cancelled. Im unable to do so in their website also. I had sent an enquiry to hindu and a service request has been lodged after that no response from them. Im feeling veey much cheated by the hindu corporation and wanted to lodge a complaint in the consumer court claiming damages for their irresponsible behaviour
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The Hindu customer support has been notified about the posted complaint.
 
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I hereby confirm that i am getting the hindu to the below mentioned address

johnson charles c
no 8&9, tylip b6, copco green acres apts
annamalai avenue, mugappiar west
chennai 600037
thru the vendor :- ms padmanaban-muggapair west
ph [protected]/[protected] very lat at 7 am..

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