The Hindu — payment for epaper subcription unsuccessful

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I paid on 04/02/2018 through net banking for life time membership. But at that time shown pay unsuccessful and amount dedected and not return ed to my account.
So kindly inform me my epaper subscription activated or not if not how much time take to return my amount to my account. Kindly give information about my problem. It already 8days. My phone number [protected]. Thank you. I am waiting for your reply.