The Hindu — subscription charges deducted but no papers delivered and no refund given

Address:	560016
Website:	thehindu

I had subscribed to thehindu online for paper delivery on 24 aug 2017 with subscription id [protected] with credit card details for monthly deduction of subscription amount. Since they were unable to deliver the papers at my home, i had asked the customer care to cancel the subscription and provide a refund of the subscription amount already deducted which they agreed to. But even after cancelling the subscription, they continued deducting the monthly subscription amount of rs 99 for four months. Despite many complaints and mails, no money has been refunded yet to me, only further assurances from the customer care. This is highly unprofessional for them to deduct subscription amount without delivering the newspapers and then not refunding it even after admitting the mistake.