The Panel Station — didn't receive cash reward of 8000 points order id 79809

Address:Mumbai City, Maharashtra, 400071

I haven't received cash reward of 8000 points yet. I have made redemption even before but have faced no such issue. Kindly look into the matter. I am attaching the screenshot of rewards section of my panel station account showing that the payment has been sent and also the screenshot of my paytm account to justify that no such payment has been received.
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    The Panel Station Phone
    +91 80 4178 5814
    The Panel Station Address
    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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