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The Panel Station

The Panel Station — not receiving paytm cash for redeemed points

I have redeemed my 12000 points for paytm cash. Each time i have redeemed 3000 points for 4 times on 12 and 20th December 2017 and on 3 and 8 th January 2018 .i havent received any patym cash till now..and this is not the way we are supposed to be treated for our work.i received a message from support group of panel station saying we would receive paytm cash after redeeming points in around 4 to 6 weeks and now it is more than 6 weeks..kindly check whats wrong
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I had redeemed 3000 points for rs. 300 paytm cash.I received an email from paytm (Screenshot attached bellow) but didn't get the amount till now.

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    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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