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The Panel Station — paytm cash not received

I had redeemed 3000 points on 10/02/2018 for rs. 300 paytm cash. On 14/03/2018 i received an email from paytm (Screenshot attached bellow) but didn't get the amount till now.

My registered email id on paytm as well as on the panel station is "kalraashish03.[protected]@gmail.com"

And my registered mobile no. On paytm as well as on the panel station is [protected]

Please resolve it as soon as possible...
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Paytm cash is holding in my email address 2... Because I registered paytm account with my first email address... Then I will changed my paytm account to 2nd email address... Now paytm cash are not received... Please fix this problem.. Please help me... And I will upload screen shot proof and it contains my 2nd email address...

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