The Panel Station — received mail that i got paytm cash but the amount will not credited

Address:New Delhi, Delhi, 110027

I got this mail that i have received paytm cash but it was not there in my account.
I have put a screenshot of the mail.
I have checked the hold-on option also. There is no money on hold-on.

When i contacted pay customer care they told me that the transaction was unsuccessful from the merchant end.

Please clear the matter further.
My email is connected to my paytm account as well as my panel station account. Kindly contact me on my email id as soon as possible.

My email id is [protected]@icloud.com
Paytm number [protected]
Kindly resolve the issue as soon..
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    The Panel Station Phone
    +91 80 4178 5814
    The Panel Station Address
    Building 2A, Aster-East Tower, Lower Ground Floor, Embassy Tech Village (Formerly Vrindavan Tech Village), Marathalli - Sarjapur Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka, India - 560103
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