[Resolved]  The Professional Couriers — Courier delivered to wrong person, aggressive staff and refusal to launch a complaint

Address:L-1-2, Abilasha Market, Ring Road, Nanpura, Opposite Rajkumar Silk Mill, Surat, Gujarat 395003

My courier was coming from coimbatore. According to the website of TPCindia, my courier show in transit and collected at TPC office, surat. It was there on May 15, 2021. Consignment no - CJB4485367.

I called the office and a woman answered. First, she said there no such courier and number. Then after sometime she said yes there is. She misbehaved a lot. She said the courier is delievered. Apparently, the courier was delievered to some unknown person with different name . Whn I confronted her that it doesn't make sense when the courier clearly had my name. The person they claim to deliver does not exist. They don't have the number of that person.

I asked her to launch my complain as the site's complain link is not working, she refused to do so. She also disconnected the calls multiple times and behaved very aggresively.

This may sound little weird. The courier had my rudraksha coming from my guru. These people are muslim and had no sense what it means to me. I feel, they have misplaced it intentionally. I can't believe such things are happening because i m a hindu living in india.
Was this information helpful?
No (0)
Yes (5)
Sep 16, 2021
Complaint marked as Resolved 
Got to speak to another staff in a nearby branch. He said he will resolve it.
The Professional Couriers customer support has been notified about the posted complaint.
Sep 16, 2021
Updated by MakeChange
My courier was coming from coimbatore. According to the website of TPCindia, my courier show in transit and collected at TPC office, surat. It was there on May 15, 2021. Consignment no - CJB4485367.

I called the office and a woman answered. First, she said there no such courier and number. Then after sometime she said yes there is. She misbehaved a lot. She said the courier is delievered. Apparently, the courier was delievered to some unknown person with different name . Whn I confronted her that it doesn't make sense when the courier clearly had my name. The person they claim to deliver does not exist. They don't have the number of that person.

I asked her to launch my complain as the site's complain link is not working, she refused to do so. She also disconnected the calls multiple times and behaved very aggresively.
Sep 16, 2021
Updated by MakeChange
The Professional Couriers— Shop No. L-1 & 2, Near Shalimar Market, Ring Road, Abhilasha Market, Surat, Gujarat - this is the address of that head office surat.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    The Professional Couriers
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    15%
    Complaints
    2905
    Pending
    0
    Resolved
    425
    The Professional Couriers Phone
    +91 93 1361 1083
    +91 22 2781 3309
    The Professional Couriers Address
    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
    View all The Professional Couriers contact information