The Professional Couriers — courier not delivered and returned to supplier

Address:	South Goa, Goa, 403707
Website:	www.safex.com

Dear concerned,
I would like to inform you that i had ordered a parcel from www.safexbikes.com. i followed up with the professional courier margao, goa on 19th july 2017 to know the status of consignment as delivery was scheduled between 16th to 18th july 2017.
I was surprised to know that parcel was received on the 12th july 2017 and that the courier person had taken the parcel only on the 18th july 2017 and by the 19th july the courier should have reached me but the courier person could not find the correct address.
On the 20th july 2017 the courier person called me and informed me that there is a courier for me and that i should collect the courier from their address as there was no delivery in the location of my address.
I spoke to the branch manager mr. Tanvir shaikh and told him it was a default from the courier company that they should have informed me via telephone call or sms immediately on receipt of the same however the branch manager refused to accept any mistake and told me there is no delivery in your location. I informed the manager at professional courier margao that i paid for the parcel along with courier charges.
While i was coordinating with the manager for collection he warned me to come within the same day and collect the parcel or he would return the parcel
On 21st july 2017 i personally went to the courier company to collect my parcel and i was told that the parcel was already returned by the manager.
I have received many couriers at my residential address from other courier company and have never faced a problem.
I am not at all satisfied with the service provided by professional courier and would like my parcel be returned at my residential address without any additional cost.
My residential is
• glen alemao
• h. No 245,
• sinquetim, navelim,
• salcette, goa.
Thanking you in advance and hope you shall resolve my problem.

Yours fathfully
Glen alemao