The Professional Couriers — Delay in delivery of consignment and no response from Courier office

Address:

Cochin

We booked two consignments through Professional Couriers as detailed below:-

1. VPL[protected] To Kannur, Kerala on[protected]expected delivery date[protected]
While tracking online, the last update as on date is seen as Despatched to Kochi-North on[protected]:20PM. It is almost 10 days over and when we tried to reach the customer care representative as well as the TPC, K Kochi office, the response is not clear and they are not in a position to locate the current status of the consignment.

2. VPL[protected], To Kannur, Kerala on[protected]expected delivery date[protected]
While tracking online, the last update as on date is seen as Despatched to Kochi-North on[protected]:20PM. It is evident from the tracking details that the consignment was sent from Vile Parle, Mumbai to Kochi, Kerala on[protected] but it reached the TPC., Chennai Office on[protected]. Further it is seen that the consignment was returned again by Chenai to Mumbai Vile Parle road on 22.09.2020. When we tried to reach out the customer care representative at Chennai TPC as well as the Kochi office, the response was not clear and they are not in a position to locate the current status of the consignment.

Even though the COVID 19 restrictions are there for some locations, we also checked the TPS site for the PIN Codes 670621 & 670002 which is shown as 'serviceable'.

When tried to get any clarification/query made with the customer care representative at the complaint cell at Cochin/Mumbai/Chennai we received a cold response and no proper guidance or clarity on the status of our consignment. Now we are left with no other hope other than put a complaint in writing.

Expecting a speedy update and response on both issues mentioned above.

Thank you,

Jishnu VT
[protected]