The Professional Couriers — documents yet not delivered

Address:Nagaon, Assam, 782447

We had dispatched a courier containg customer chque on 16/08/2017 having consignment no - gau690350 to axis bank ltd, guwahati service branch (Assam), m. G road, akshay plaza, fancy bazar, ghy-784001 from axis bank ltd, lumding branch, dist-hojai, pin-782447. But yet not received the packet by the destination branch. Kindly look the matter. As per tracking system the packet was received on 18/08/2017 in guwahati in professional courier office but the same is not yet dispatched to the proper destination.
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