The Professional Couriers — items missing/theft from parcel sent through professional couriers

Dear sir/madam,

This is in reference to "missing items/ theft" that has occurred with a parcel that was send from thiruvanathapuram to hyderabad through professional courier.

Following are the details of the parcel that we had sent:

Consignment no - tvm10310987

From address -
Mathew kc,
Kanjooparampil house, tc 3/2119, pattom, lic lane - l118a
Thiruvananthapuram, kerala.

Address of professional courier office at which the parcel was handed-over
Tc 3/2616, marapalam road, pattom, thiruvananthapuram-695004

To address:
Shilpa mathew,
B 102, ruby & pearl, gautami enclave,
Botanical garden road, kondapur, hyderabad, telangana - 500084

Date at which parcel was sent - 29/dec/2017
Total weight = 7 kg
Date at which the parcel was received at the "to address" mentioned above - 4th jan 2018

The above mentioned parcel had following items at the time of packing:
1) two bottles of wells almond oil (Rs 300 each)
2) 4 dove soap (Rs400)
3) 2 packets of almonds (Rs 350 each)
4) two containers of cooked meat
5) 5 packets of different varieties of chips

When the parcel was delivered at the destination address on 4th jan 2017, we couldn't observe any tampering on the packaging.
However when we opened the parcel, we could see that all the food packets and containers that stored chips and meat were torn, crushed and were completely spilled out. Due to this all the food items are in unusable form now.

To make it worse, we also came to know that following items were missing

1) one bottle of wells almond oil (Rs 300)
2) 4 dove soaps (Rs 400)
3) 2 packets of almond (Rs 700 total)

Total value of lost items comes to 1400rs.

Its frustrating and disheartening to see such irresponsible and casual way of handling customers consignment from a reputed courier service provider like professional service.

When we send a parcel through a courier service, we expect them to take complete ownership of them, until it is delivered. This incident completely defies their vision statement mentioned in their official website, that states - "to create an organisation with opportunities to the deserving in owning their own business at their local area, thereby ensuring a customer courier bonding with the best of services."

I have never experienced such pathetic experience from any other courier service. I kindly request the consumer complain forum to take this issue up and take necessary measures to make sure that i will be atleast refunded for my lost items that is worth rs 1400. I would also request the forum to make sure that courier services are charged with heft penalty for such criminal /theft cases. I have also submitted a complaint

Thanks
Looking forward for a corrective action
Sharath shanker
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