The Professional Couriers — mishandling of pan cards

Address:	500081
Website:	www.tpcindia.com

The courier service is not delivering pan cards at the residence. They are being dropped in the general mailbox without ensuring any recipient acknowledgement. I raised a complaint at their office and the excuse provided is that there are too many packages to deliver and so it is impossible to deliver at each house/apartment individually. Not only is this highly unprofessional but also a serious offense as it involves handing of sensitive data.

I first received an sms stating that my pan card would be delivered on or before 12dec14. Using the tracking number on the website yielded no results as it is not updated.

As i did not receive any until the 16th, i called up their main branch in hyderabad. I was told the card can be picked up at their kondapur branch. Nobody at this branch answered my calls (I was later informed that their landline was disconnected/did not work).

When i drove to the branch, i was told that the pan cards would need to be collected there and cannot be delivered individually as there are too many to process. This is a lame excuse for a 'courier' company.

Later, someone else told me that the card was already delivered on the 9th of december. When i asked them for details about who received it, they said it was dropped in the common mail room at not at my apartment and therefore no acknowledgement was taken.

This is a grave issue of the utmost importance and must be dealt with immediately. How the government decided to employ such incompetent companies to handle sensitive information of its citizens is beyond me. Identity theft and misuse of pancards is caused primarily due to negligent companies such as this.