The Professional Couriers — my consignment delivered to complete different address

Address:

New Delhi, Delhi

My consignment number is del[protected] which was booked on 12th aug 2019 from rohini, delhi. The delivery location was khurda (Odisha) but the tracking is showing the parcel is delivered to chennai. How is this possible?

The tracking slip even had the khurda pin code on it and the parcel is delivered to chennai how?

And the courier person is not even taking responsibility. They have surely misplaced it. The parcel is delivered on 16th aug in chennai and i don't know who has collected the parcel.
Because consignee hasn't received the parcel.

I need that parcel back. It was urgent and you people have misplaced it and not even responding properly. I have been trying to figure out this thing from 4-5days. And this case is a mess.

Need to be solved asap.

It's clear mess and the professional courier is responsible.
I have tracking slip and proof.
I need my parcel anyhow.
Please help.