The Professional Couriers — My package is not been delivered even though it is been one whole month it was sent from Bhuj,Gujrat to Pune.

Address:

Pimpri,Pune

My package is not been delivered even though it is been one whole month it was sent from Bhuj, Gujrat to Pune. When I tracked the tracking number which is provided to me by vendor, on Professional Couriers tracking website, it shows the last update on 06th February 2023. As evident from the attached screen prints it was sent from Bhuj to Pune via Mumbai on 1st Of February 2023. The Professional Couriers never tired to contact me nor their customer care numbers are reachable. even I have registered a compliant on their website on' Contact Us' section, but no one has replied or contacted me even after that.
This service is certainly not professional and is certainly causing mental trauma to customers.
I request authorities to please question Professional curious to contact me, make sure they deliver my parcel and compensate me for the extremely late delivery of parcel. Or else if they have misplaced my parcel then I want complete refund of the value of the goods the parcel contains. The parcel contains outfits of net value worth Rs/-3, 580.
PFA proof of the communication with vendor, that shows I have made full payment to vendor on 1st Feb 2023.