The Professional Couriers — no delivery service

I had a courier with tracking id fbd[protected] from amazon. A person from professional courier office in hyderabad called me and told that the delivery service is unavailable in my locality, so i have to collect from the office.
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I want to ask you that why don't you clarify the delivery availability during booking itself? Is it not arduous that a customer will have to come to office to collect? This never happened with any courier before.
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This happened 3 times. Every time i have to drive 20kms and collect my parcel from office. If they don't have service in a locality, they should clarify during booking only. What if it was a biog parcel? Should i arrange truck from office to my home?
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This is highly unprofessional and needs a serious action against the management.
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I already tweeted:
https://twitter.com/partha4084/status/[protected]
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    +91 22 2781 3309
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    No.1203/A, Bhumiraj Costarica, Plot No. 1 & 2, Sector 18, Sanpada, Navi Mumbai, Maharashtra, India - 400705
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