The Professional Couriers — no home delivery provided

Address:

Alappuzha, Kerala, 688011

Hi,
Let me say i am facing this home delivery issue for so long. The courier office is located at 15 minutes away from house which is also located in the town. I have ordered multiple items online and many sellers have used professional couriers as the delivery provider. Every time the courier reaches the office they call me and ask me for a pick up. As long as it is being provided as a home delivery there is being argument every time about this and couple of times i went and collected it.. This has been happened couple of times and i argued with them for a home delivery. Then it was not delivered and sent back to the seller.
The latest incident happened on 28/08/18. I was tracking a parcel which was send on 23/08/ from trivandrum to alleppey and it is always showed as in transit. But i got a reply back from the seller saying that the the item has been delivered back to the office as the courier service tried to contact and the call didnt went through.