The Professional Couriers — no proper response in tracking

I have courier from madurai to bangalore no ixm43045149,
But i am not able to track the package online.. I have made call to mdu more than 20 times and bangalore no proper response about the package.. Only they are doing is divert call with some branch number.. I even don't know whether parcel is there are not.. I have also spended more than 75 for making calls. Date of courier 31.7.17..
Waiting for your help..