The Professional Couriers — no status update for my courier

My c/ n is pro8300160. I have been facing problem regarding my courier as it is yet not delivered and not moving when it is in the receipents city. I have a demand draft in my package and now i have started worrying about my package. The date on which my consignment was registered was 12/03/2019 and after 14/03/2019 it is not moving. Today is 19/03/2019. The package was to be sent to allahabad from karjat and the package was important. I tried calling customer care but they put my call on hold and after sometime the call was cut. Even after i tried to register a complaint your website started facing technical issues. Request you to please look upon my matter.
Regards
Prakhar srivastava