The Professional Couriers — Non-delivery of courier sent on Oct 13th

I had sent a courier on the 13th of October 2020 from Mysore to Bangalore ( C/n : MYS[protected]. My courier is stuck in some mathikere office although it reaches there on the 15tg of October. They are not delivering it citing that they don't have anyone to deliver it!! The man who runs the place never answers the phone. I have tried registering complaints but everyone either asks me to call someone else or takes my number and never calls back with any details. Their service has been pathetic!!