The Professional Couriers — Parcel not yet deliver without intimation kept in parcel office

We courier parcel from madurai to bangalore on 21.12.16, parcel sent to white field courier office but they didnot deliver my parcel . we track the parcel it shows "please contact courier office" . With out intimation they left that parcel in white field office. we tried to call them they wont pick up. Even though office located near to delivery address(DSR sun rise tower, channashandra main road) they are not ready to service.