The Professional Couriers — Premium courier is not received in time

Address:Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524132

Courier is placed for transfer from Bangalore to venkatagiri, nelloredt. through premium pro courier service. it breached its delivery time limit . still not yet reached. line manager and courier manager is stating that the courier is at chennnai (moved from bangalore to hyderabad and from hyderabad to chennai) it may take one more day.

customer care person said for availing the cash back i need to go to bangalore and i need to show the receipt.

details are in photo which is uploaded.
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